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Track all bugs for multiple projects. |
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Track all Help Calls for each of your
customers. |
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Can easily save a help call as a new
bug. |
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Attach files to bugs and help calls. |
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A wish list for common features asked
for from your customers. |
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A Customer/Contact list with critical
information. |
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Easy to use query builder. |
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You can use predefined reports or
build your own. |
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View charts based off any existing
filters or from an ad-hoc query. |
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Copy charts and paste them as images
into other applications like Word. |
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Track which products your customers
have purchased with Expiration dates and serial numbers. |
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Easily configurable to adapt to your
workflow. |
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Role based security. Allow users
to access only those features they need. |
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Minimal registration requirements
so your not tied down to some hardware configuration. |
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Clients are updated automatically
from the server. |
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Online Help, Knowledge Base, and Technical
Support. |